HomeCare.com Terms of Use

Effective: 10/30/2018

These “Terms of Use” (these “Terms” or this “Agreement”) establish(es) the terms and conditions under which individuals may use HomeCare.com’s products, services, software, applications, and websites (referred to as “HomeCare.com’s Services” or “Services” as described below).

General Provisions

For purposes of these Terms, the “Site” shall mean www.HomeCare.com and any other HomeCare.com branded websites, web pages, mobile applications and mobile websites operated by HomeCare.com, Inc., and the “Services” shall mean any of the various services described below under the heading “Overview of Services” except as limited under the heading “Limitations on the Services,” that HomeCare.com provides through the Site or any other channels, including over the telephone. The terms “Site” and “Services” also include HomeCare.com’s mobile application and the services offered through that application. HomeCare.com may be referred to in this Agreement as the “Company”, “we” or “us.”

Please read these Terms before using the Site or the Services. By scrolling to the bottom of this page and clicking “I agree,” you hereby represent, warrant, and understand that you agree to and accept these Terms in their entirety whether or not you register as a user of the Site or Services (“Registered Users”).

In the event HomeCare.com modifies these Terms, such modifications shall be binding on you only upon your acceptance of the modified Terms, as evidenced by your scrolling to the bottom of a window containing the modified Terms and clicking “I agree.” The date on which you click “I agree” shall be the effective date of the modified Terms between you and HomeCare.com. However, no such modification shall apply to an arbitrable dispute of which you and HomeCare.com had actual notice on or before the effective date of the modified Agreement. Unless material changes are made to the Arbitration Agreement herein, you agree that any modification of this Agreement does not create a renewed opportunity to opt out of said Arbitration Agreement (if applicable). If you choose to register on the Site and provide your email address, HomeCare.com will use its best efforts to email you about changes we believe are significant concerning the use of the Site or these Terms.

These Terms contain an Arbitration Agreement, which will, with limited exception, require a user to submit claims against us to binding and final arbitration. A site user who does not wish to agree to arbitration must opt out of arbitration within 30 days after the date the user accepts these terms for the first time. Failure to opt out means in part that: (1) you will only be permitted to pursue claims against HomeCare.com in arbitration on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis. If you do not opt out of arbitration both you and HomeCare.com consent to arbitration of covered claims.

Table of contents

  • Overview of Services
  • Limitations on the Services
  • Eligibility to Use the Site and Services, Account Set-Up, Termination
  • Rules for User Conduct and Use of Services
  • Background and Verification Checks
  • Payment Policy
  • Disclaimers; Limitations; Waivers; Indemnification
  • Arbitration Agreement
  • Privacy Policy
  • Miscellaneous Provisions

Overview of services

HomeCare.com offers various Services for Users: (i) we help certain users (individuals and entities who provide care services, or “Care Providers”) find opportunities with clients seeking in home care, post their profiles, and apply for jobs with corporate care providers; (ii) we help some of our users (those seeking Care Providers, or “Care Seekers”) find qualified Care Providers; and (iii) we also permit corporate care providers seeking Care Providers to supplement their staffing services to post jobs on the Site. As used herein, the terms “you” and “your” include any individual who accesses the Site or the Services and, when applicable in the case of a Care Provider, any entity, such as an LLC or corporation, out of which the individual operates the individual’s Care Provider business.

The Site provides a number of tools and features as part of the Services, such as:

  • Enhanced search capabilities: Search tools and functionality that allow Care Seekers and individual Care Providers to narrow the pool of Care Seekers or Care Providers they are interested in meeting based on their needs and preferences, including a directory that enables Care Seekers to search for Care Providers based on custom criteria including, location, experience, and skill sets.
  • Home Care Community and similar communication services: We have established a community on HomeCare.com that enables Care Providers to communicate and share experiences, without sharing individually identifiable health information of Care Seekers. We also provide a communications platform (app) that allows Care Seekers and Care Providers to communicate with each other directly with messages on a mobile device. While we are pleased to facilitate these communications, it is important to understand:
    • Any information shared through the platform could be viewable by anyone. Therefore, Care Providers and Care Seekers should not disclose any information through the platform that they do not want others to read.
    • HomeCare.com is only a conduit of information. It is not a covered entity or business associate subject to HIPAA and has no obligation to maintain the confidentiality of any information posted on the platform.
    • HomeCare.com does not proactively monitor or block any information posted to the platform.
    • It is a violation of these Terms to post any information on the platform that the person posting has a legal obligation to keep confidential.
    • Any user who believes that information posted on the platform violates these Terms can request its removal by contacting support@HomeCare.com.
    • HomeCare.com disclaims any liability for any information posted on the platform in violation of these Terms or otherwise.
  • HomeCare.com Mobile App: We offer the HomeCare.com mobile application which allows Care Seekers, family members and Care Providers to communicate. The mobile application also offers some functions that help Care Seekers manage their home-care relationships (e.g., invoice information).
  • HomeCare.com Advisor: We also provide access to our HomeCare.com Advisor team. This team assists Care Seekers or Care Providers who may need a little extra help navigating or using the Site or mobile applications. The Advisor team may also assist on billing questions that the Care Provider and Care Seeker were not able to resolve on their own. Our HomeCare.com Advisor team members are available to assist with technical or administrative matters only. They do not provide advice or make recommendations of any kind regarding care-related matters, such as the selection or qualifications of any Care Seeker or Care Provider. That’s up to you.
  • Increased information and background check resources: We provide tools and information to help Care Seekers and Care Providers make informed decisions, such as access to (i) resumes, references, and profiles of Care Providers, (ii) credentials showing background check status, and licensing verification, and (iii) a process for Care Seekers to obtain background check reports on individual Care Providers who consent to the running and sharing of those reports.
  • Expense tracking and disbursement of payments by or on behalf of Care Seekers: We offer families access to technology that can assist them in the tracking of their monthly expenses and the disbursement of payments to Care Providers by or on their behalf. Our platform has the ability to disburse payments to Care Providers who work for a Care Seeker as a 1099 Contractor or as the Care Seeker’s W-2 employee, whichever the Care Seeker elects. It is important for Care Seekers to recognize that legally, they could be deemed to be the employer of a Care Provider and therefore responsible for complying with all of the laws associated with being an employer (for example, paying overtime wages). HomeCare.com cannot, and does not, provide legal advice on these or other matters. For W-2 services, which are provided by a third-party vendor, Care Seekers will incur additional fees for employer payroll taxes and for the W-2 processing Service itself. These fees may include set-up, account closing charges and W-2 delivery fees.
  • HomeCare.com reserves the right to discontinue any or all of the existing services or introduce new services at any time for any reason.

Limitations on the Services

Our Services are intended to provide Registered Users that are Care Seekers with access to a technology platform that allows Care Seekers to find Care Providers that meet their home care needs. Our platform supports consumer-directed home-care arrangements by empowering families to self-manage their home care. We are not a provider of home care. We do not employ, monitor or supervise Care Providers. Except as set forth below, Care Seekers are potential employers of Care Providers and are solely responsible for compliance with any and all applicable laws, including but not limited to, employment, insurance, and other laws in connection with any employment relationship they establish with Care Providers, including unemployment, workers compensation, work authorization, payroll, tax, minimum wage, overtime, benefits, and any other applicable laws.

HomeCare.com will not evaluate compliance with any term or condition relating to a Care Provider’s performance of services for a Care Seeker. HomeCare.com’s functions are in all respects ministerial and administrative on behalf of and in support of the parties to a contractual relationship created pursuant to the Site and Services.

As between a Care Provider and HomeCare.com, the Care Provider will be solely responsible for providing any and all tools, supplies, equipment, transportation and insurance for the Care Provider and the Care Provider’s personnel, if any (including, but not limited to, health, life and disability) that the Care Provider elects to maintain, and for all expenses the Care Provider incurs in connection with the operation of the Care Provider’s business and the performance of services, e.g., fuel, repairs and motor vehicle insurance, expenses of any equipment used to provide home care services (e.g., blood pressure cuff). HomeCare.com has no obligation to reimburse a Care Provider for any expenses of any kind or nature, to provide a Care Provider with any tools, equipment, supplies or transportation, or to assist a Care Provider in any way in a Care Provider’s performance of services. A Care Provider also will be solely responsible for obtaining and maintaining any licenses or certificates that are required by law to provide the Care Provider’s services. To the extent that an applicable law bars HomeCare.com from referring a Care Provider that has failed to maintain any required license or credential and/or take any other action with respect to such Care Provider, HomeCare.com will comply with that law and cease such referrals.

HomeCare.com also does not provide any medical, diagnostic, assessment, treatment or clinical service, engage in any conduct that requires a professional license, and/or that constitutes the providing of home care.

Care Seekers ultimately are solely responsible for verifying the credentials of each Care Provider they deem acceptable before hiring or engaging them, and for ascertaining their compliance with local, state and federal laws. Any issues concerning the foregoing must be resolved directly between the Care Seeker and the individual Care Provider.

IMPORTANT: Any screening of a Care Seeker or Care Provider and his, her or its information by HomeCare.com is limited and should not be taken as complete, accurate, up-to-date or conclusive of the individual’s or entity’s suitability as an employer or care provider, or an individual’s willingness or ability to pay for any services provided by a Care Provider. Care Seekers are solely responsible for interviewing, and performing verification checks on, confirming work authorization/I-9 of, verifying information provided by, and selecting a Care Provider for themselves or their family member. Each Care Seeker is also responsible for complying with all applicable tax, employment and other laws in connection with any employment relationship they potentially may establish with the Care Provider, including verifying the Care Provider’s age and eligibility to work in the U.S.

Eligibility to Use the Site and Services, Account Set-Up, Termination

To be eligible to use our Services, you must meet the following criteria:

  • You are eighteen (18) years of age or older. If you do not meet this age requirement, do not register to use the Site or Services;
  • Care Providers must be permitted to legally work within the United States;
  • You must comply with the applicable provisions of the Background and Verification Check Section below.

By registering or using the Services of HomeCare.com, you represent, acknowledge and warrant that you have met the applicable eligibility requirements above, and that you have the right, authority and capacity to enter into these Terms for yourself or on behalf of another, and you commit to abide by all of these Terms, as applicable.

Creating an Account: Visitors to the Site may browse it in accordance with these Terms, but will not have access to the Services without first becoming a Registered User that either is a Care Provider (individual, entity or corporate) or Care Seeker. In order to use the Services, you are required to set up an account through the Site and meet the other applicable eligibility requirements and conditions described in these Terms. For certain services, you may be required to select a unique user ID and password, along with other authentication requirements that may be required (collectively “Account Credentials”). You promise that all information you provide to us is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it true, accurate, current and complete. You may not transfer or share your Account Credentials with any third parties, and you are solely responsible for maintaining the confidentiality of your Account Credentials. You acknowledge and agree that we rely on Account Credentials to know whether users accessing the Site and using our Services are authorized to do so. You are solely responsible for any and all use of your Account Credentials and Account and all activities that occur under or in connection with your Account Credentials or Account. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account Credentials. You agree not to register for more than one Account or register for an Account on behalf of any group. If you are creating an Account on behalf of a third party, you represent that you have the legal authority to represent such third party and bind the third party to this Agreement. For illustration purposes only, if you are creating a Care Seeker account on behalf of a loved one who is seeking care, you represent that your loved one has provided you with proper authority to act on their behalf and that your loved one will abide by these Terms.

Termination of Use or Registration. Should HomeCare.com determine that you are not eligible to use the Services, have violated any terms stated herein, are not suitable for participation as a Registered User, or have misused or misappropriated Site content, including but not limited to use on a “mirrored,” competitive, or third party site, or for any other reason, HomeCare.com reserves the right, at its sole discretion, to immediately terminate your access to all or part of the Site, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your registration in HomeCare.com, with or without notice.

In any event, HomeCare.com also reserves the right, in its sole discretion, to terminate your access to all or part of the HomeCare.com Site, to remove your profile and/or any content posted by or about you from the Site, and/or to terminate your registration in HomeCare.com, for any reason or no reason, with or without notice. If we terminate your registration, we have no obligation to notify you of the reason, if any, for your termination, except to the extent required by the Fair Credit Reporting Act or other applicable law.

Following any termination of any individual’s use of the Site or the Services, HomeCare.com reserves the right to send a notice thereof to other Registered Users with whom we believe the individual has corresponded. HomeCare.com will not, and has neither the right nor the power to, terminate any home-care arrangement in which you are involved, as a Care Provider or Care Seeker.

Our decision to terminate an individual’s registration and/or to notify other Registered Users with whom we believe the individual has corresponded does not constitute, and should not be interpreted or used as, information bearing on the individual’s character, general reputation, personal characteristics, or mode of living.

Rules for User Conduct and Use of Services

Exclusive Use. If you are a Care Seeker, you may use your account only to find Care Providers for yourself, your parents, or individuals for whom you otherwise have the legal authority to make healthcare decisions. If you are a Care Provider, you may use your account only to locate care opportunities for yourself from Care Seekers. Care Seekers and Care Providers are responsible for all of their respective activity on the Site and use of their accounts. Care Seekers and Care Providers may not assign or otherwise transfer their accounts to any other person or entity.

If you are a Care Provider, as a condition to your using the Site and Services, you represent and affirm:

  • That you understand that HomeCare.com is a technology-enhanced referral service; and that it is not engaged in providing any home-care services, or any other services except for the services described in these Terms of Use;
  • That you operate your own business as a self-employed care provider that is separate and independent from HomeCare.com;
  • That you do not rely solely on the Site and Services for gaining access to client opportunities, but that you also market your services through other channels;
  • That you are responsible for your own profit and loss and have obtained and/or expect to obtain clients through other means than HomeCare.com;
  • That you do not seek employment with HomeCare.com and understand that you are not an employee of HomeCare.com;
  • That you understand that, as the sole proprietor of your business, you are not eligible for unemployment compensation benefits through your relationship with HomeCare.com;
  • That you are responsible for paying all taxes and for filing all tax returns with respect to all income you derive from performing services for clients referred to you by HomeCare.com;
  • That you are solely responsible for any work-related injuries to yourself and/or to your employees and for complying with any State laws related to such injuries;
  • That you understand that HomeCare.com is not your employer for purposes of health coverage and that you will not receive an offer of health care coverage from HomeCare.com;
  • That you maintain an office pertaining to your business-related activities, which could be a home office, at a location separate from HomeCare.com’s business premises;
  • That you understand that any fees and/or reimbursements you receive for performing services for a Care Seeker is a payment made by or on behalf of the Care Seeker, but not by HomeCare.com;
  • That you will not knowingly, willfully, or negligently accept any opportunity presented pursuant to the Site and Services if such opportunity would require professional credentials you do not possess, or be in violation of any applicable law, ordinance, or duty, contractual or otherwise, that you owe to a third party;
  • That you will promptly notify HomeCare.com if any component of your login credentials is lost, stolen, or otherwise compromised; and
  • That you acknowledge that HomeCare.com relies on the truthfulness of these representations and affirmations in determining your eligibility to use the Site and Services.

Content Restrictions. The following rules pertain to “Content,” defined as any communications, images, sounds, videos, messages, photos, audios, reviews, or profiles, and any other material, data, files and information, or any derivations or reproductions thereof, that you or other users publish, display, enter, post, upload, or transmit onto or through the Site or HomeCare.com’s Services (hereinafter, “post”). By posting any Content while using our Service, you agree, represent and warrant as follows:

  • You are responsible for providing accurate, current, and complete information in connection with your registration for use of the Site and the Services;
  • You will register your account in your own legal name, even if you are seeking care for another individual or family member;
  • All Content you post will be in English as the Site and Services are not currently supported in any other languages;
  • You will only post Content that you intend to appear on the publicly accessible Site or Services, unless otherwise indicated;
  • You are solely responsible for any Content that you post on the Site, including transmission to other users of the Site. You will not post on the Site, including transmission to other users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, racially offensive, religiously, or otherwise objectionable, offensive or illegal material, or any material that infringes or violates another party’s rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement, HIPAA violations or computer misuse, or give the impression or suggest that any Content emanates from HomeCare.com. You will not knowingly, willfully, or negligently post or provide inaccurate, misleading, defamatory, or false Content either to HomeCare.com or to any other user of the Site. All opinions stated as part of Content must be genuinely held;
  • You have the right and authority to post all information you post about yourself or others, including without limitation that you have valid authorization from a parent or guardian of any minor who is the subject of any Content you post to post such Content;
  • HomeCare.com is not obligated to but retains the right and may at any time review and delete any Content, in each case in whole or in part, that in the sole judgment of HomeCare.com violates these Terms or might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users of the Site or others;
  • You have the right to, and hereby grant to HomeCare.com, its affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute your Content and to prepare derivative works of, or incorporate into other works, such Content, and to grant and authorize sublicenses of the foregoing. You further represent and warrant that public posting and use of your Content (except for personally identifying information and protected health information as defined by the Health Insurance Portability and Accountability Act of 1996) by HomeCare.com will not infringe or violate the rights of any third party;
  • Your use of the Service, including but not limited to the Content you post on the Service, must be in accordance with any and all applicable laws and regulations;
  • HomeCare.com is not responsible for any claims resulting from any inaccurate, untimely or incomplete Content provided by users of the Site;
  • Content posted by users, and not directly by HomeCare.com, is that of the respective authors. Such authors are solely responsible for such Content. HomeCare.com does not: (i) guarantee the accuracy, completeness, or usefulness of any Content on the Site or available through the Service, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Site or through the Service; and
  • Under no circumstances will HomeCare.com or its affiliates be responsible for any loss or damage resulting from: a) your reliance on information or other Content posted; or b) reviews or comments made about you on the Site by other users. You agree that HomeCare.com has no obligation to remove any reviews or other information or Content posted on the Site about you or any other person or entity. If you disagree with a review, you may post one rebuttal to the review, provided any factual statements in your rebuttal are truthful and made in good faith. You may not terminate your registration and re-register in order to prevent a review from being associated with your account. The author of a review can always remove or request removal of a review they have written.

Prohibited Uses. By using the Site or Services of HomeCare.com, you agree that you will not under any circumstances:

  • Use the Site, Services, or any information or Content contained therein in any way that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
  • Use the Site or Services for any unlawful purpose, or for the promotion of illegal activities;
  • Harass, abuse or harm another person or group, or attempt to do the same;
  • Use another user’s HomeCare.com account unless you have the legal authority to make healthcare decisions on such user’s behalf;
  • Provide false or inaccurate information when registering an account on HomeCare.com, using the Services, or communicating with other Registered Users;
  • Attempt to re-register with HomeCare.com if we have terminated your account, or terminate your registration and re-register in order to prevent a review from being associated with your account;
  • Interfere or attempt to interfere with the proper functioning of HomeCare.com’s Services, including without limitation the operation of the Site;
  • Make any automated use of the Site or the Services, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
  • Bypass any robot exclusion headers or other measures we take to restrict access to the Site or use any software, technology, or device to scrape, spider, or crawl the Site or harvest or manipulate data;
  • Use the communication systems provided by, or contacts made on, HomeCare.com for any commercial solicitation purposes other than those relating to seeking a care providing referral with a HomeCare.com client; or
  • Publish or link to malicious content including without limitation any malware, viruses, Trojan horses, worms, time bombs, cancelbots, or other disabling devices or other harmful component intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or intended to damage or disrupt another user’s browser or computer or access to the Services.

In order to protect our users from prohibited activity, we reserve the right to take appropriate actions, including but not limited to restricting the number of phone numbers a Care Seeker may view or the number of emails a user may send in any 24-hour period to a number which we deem appropriate in our sole discretion. Should HomeCare.com find that you violated these Terms, or for any reason, HomeCare.com reserves the right, at its sole discretion, to immediately terminate your access and/or use of the Site and Services.

Further, in order to protect the integrity of the Site and the Services, HomeCare.com reserves the right at any time in its sole discretion to block users from certain IP addresses from accessing the Site. It shall be a violation of these Terms to use any browser or technology which alters, conceals, or hides your IP address.

Background and Verification Checks

General. Care Providers that are Registered Users will not be eligible to make their profile visible to other users of the Site until they successfully complete the background and verification check process established by HomeCare.com through its approved vendors. Care Providers also may be subject to periodic background and verification checks during their time as Registered Users in order to update, confirm and maintain their present status. A copy of the reports from such checks will be provided to HomeCare.com. If a background check uncovers information that is considered in any adverse action relating to any Care Provider, the Care Provider will be notified of his or her options to review the results to the extent required under the FCRA (Fair Credit Reporting Act).

HomeCare.com also makes available an optional DMV check for Care Providers who want to demonstrate their driving record to Care Seekers.

Cost of background and verification checks. HomeCare.com will pay all costs of the background and verification checks, at no expense to you.

Receiving and sharing background checks. If you order a background check about yourself, you will be emailed a copy of the results if such results are considered in any adverse action. You are responsible for making sure that the email addresses you provide to HomeCare.com (and the approved vendor if applicable) are correct, knowing that sensitive information will be sent to those addresses. If you have ordered a background check through HomeCare.com, we may indicate in your profile that you have completed that component of our screening process. If the results of any background check you order causes HomeCare.com to be unable to establish your account, or requires that we suspend or terminate your account, those results will not be shared with other users without your specific consent, except as required or permitted by law.

HomeCare.com review of background checks. By using the Site or Services as a Care Provider, you acknowledge and agree HomeCare.com may access, review, use and disclose any background check reports you have ordered or authorized about yourself for the legitimate business purpose of protecting the safety and integrity of our Site and its users and reserves the right to decline to establish or continue your access or account, or to terminate your access or account based on the information contained in such reports, even if such information was subsequently dismissed or overlooked. You hereby represent, understand, and expressly agree that HomeCare.com does not have control over or assume any responsibility for the quality, accuracy, or reliability of the information included in these background check reports. Furthermore, any inaccuracies in the report must be addressed with the consumer reporting agency that issued it, and not HomeCare.com.

HomeCare.com may order and use background checks about you at its own expense. By clicking “I agree” as a Care Provider, you hereby acknowledge and agree that HomeCare.com has the right, but not the obligation, to use a third party consumer reporting agency on an ongoing basis to use your personal information to run periodic background checks on you for the legitimate business purpose of protecting the safety and integrity of our Site and its users (“Internal Background Checks”). HomeCare.com may order these checks when you register with HomeCare.com and thereafter in connection with your continued use of our Services and/or interaction with our Site (such as by contacting or communicating with other members, posting or updating an opportunity or profile, ordering or authorizing a background check, etc.). You understand and agree that HomeCare.com may review the information provided by the third party consumer reporting agency and that HomeCare.com retains the right to decline to establish or continue your access or account, or to terminate your access or account based on the information it receives from these checks, even if such information was subsequently dismissed or overlooked. If HomeCare.com terminates your account or access to the Site on the basis of information in a background report, we will notify you and provide you the name and contact information of the consumer reporting agency that created the report. We will also provide you a copy of the report unless the consumer reporting agency has already provided you a copy or access to it. You hereby represent, understand, and expressly agree that HomeCare.com does not have control over or assume any responsibility for the quality, accuracy, or reliability of the information included in these checks. Furthermore, any inaccuracies in the report must be addressed with the consumer reporting agency that issued it (and not HomeCare.com) within the time period specified in your notice. BY AGREEING TO THESE TERMS AND USING OUR SITE, YOU AGREE TO ALLOW HOMECARE.COM TO PERFORM THESE INTERNAL BACKGROUND CHECKS FOR THE PURPOSES DESCRIBED ABOVE. IF YOU DO NOT WANT THESE INTERNAL BACKGROUND CHECKS TO BE PERFORMED, YOU SHOULD NOT USE HOMECARE.COM. NO FURTHER CONSENT FROM YOU IS REQUIRED FOR THESE CHECKS TO BE PERFORMED.

HomeCare.com may verify your identity and the accuracy of your representations and warranties. By registering as a Care Provider or Care Seeker, you authorize HomeCare.com, and acknowledge that for purposes of promoting the safety and integrity of its Site and Service, HomeCare.com reserves the right, but not the obligation, to utilize third party service providers to verify on an ongoing basis that your registration data (e.g., licenses and certification you disclose to HomeCare.com) is accurate and that the representations and warranties above addressing legal matters such as complaints, arrests, sex offender status, etc. are also true (“Verification Checks”). These third parties may use data from a variety of sources, under a variety of circumstances, for these site safety purposes including, without limitation, information from national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data.

You agree that HomeCare.com may take such action in response to Verification Checks as it deems appropriate in its sole discretion, including without limitation decline to establish or continue your access or account, or to terminate your access or account, should it determine that you have violated any representation or warranty or any other provision of these Terms or are otherwise unsuitable for HomeCare.com. You also hereby represent, understand, and expressly agree that HomeCare.com does not have control over or assume any responsibility for the quality, accuracy, or reliability of the information included in a Verification Check. We do not typically communicate the results of a Verification Check to any third party, though we reserve the right to do so for law enforcement or other safety-related purposes. BY AGREEING TO THESE TERMS, YOU AGREE TO ALLOW HOMECARE.COM TO PERFORM THE VERIFICATION CHECKS DESCRIBED ABOVE. IF YOU DO NOT WANT THESE VERIFICATION CHECKS TO BE PERFORMED, YOU SHOULD NOT USE HOMECARE.COM. NO FURTHER CONSENT FROM YOU IS REQUIRED FOR THESE VERIFICATION CHECKS TO BE PERFORMED.

Release of liability for results of background checks, internal background checks, and verification checks. If you decide to use or access information included in a background or verification check, you hereby represent, understand, and expressly agree that those checks are not always accurate or complete (or based on information that is accurate or complete) and that the specific records searched, and the comprehensiveness of the search, varies by the type of background check ordered as well as the state and county where the check is performed. For example, many jurisdictions only include felony conviction records (and not, for example, misdemeanor or arrest records) in the national criminal data base, which is the only data source utilized for preliminary background checks other than the sexual offender registry. Moreover, some states include only registered sex offenders in that database. If you decide to access, use, or share information provided by a background check, you agree to do so in accordance with applicable law. You expressly acknowledge that HomeCare.com has no obligation to perform background checks, Internal Background Checks, or Verification Checks on any Registered Users except as described on the Site and/or otherwise required by law. To the extent HomeCare.com performs such checks on certain Registered Users, the checks are limited and should not be taken as complete, accurate, up-to-date or conclusive evidence of the accuracy of any information those users have provided or of their eligibility to use the Services.

Payment Policy

Currently, access to the Site is free for Registered Users. However, HomeCare.com reserves the right to charge an access fee for Registered Users to be listed, or to remain listed, on the Site by amending these Terms and providing advance notice of such modification. You will not be responsible for any payment unless and until you have had the opportunity to review any such modification, and clicked “I agree” in accordance with the paragraph entitled “General Provisions” above.

Mobile Text Message Service Terms.

The following terms in this section apply to everyone who: (1) signs up to receive one or more SMS or MMS message and/or messages from [Company], or (2) sends us messages via SMS or MMS.

To communicate with you more efficiently, we may at times contact you for non-advertising purposes using text messages, including messages sent with an automatic telephone dialing system or similar technology, at the telephone number(s) you have provided to us. When you sign up for [Company]’s text alert program you are expressly consenting to receive text messages on behalf of [Company] in the following circumstances (the “Text Services”):

  • If you sign up to our Text Services, you will receive a text message confirming your enrollment in our Text Services;
  • operational communications concerning your user account, sign up progress, use of HomeCare.com’s Services, or features available in connection with the HomeCare.com’s Services;
  • communications relating to project opportunities with clients seeking in home care services;
  • news concerning HomeCare.com and industry developments that affect Contractor’s relationship with HomeCare.com; and
  • account verification communications.

You may opt out of the Text Services at any time by texting the word STOP to +1 (703) 662-8946 from the enrolled mobile device. If you do that, you will receive one additional message confirming that you will no longer receive messages from HomeCare.com related to the Text Services. If you need help with our Text Services, text the word HELP to +1 (703) 662-8946 .

We do not charge a fee for the Text Services; however, depending on your messaging plan, your mobile carrier may charge you for each message we send you or that you send us. It is your responsibility to know whether your carrier will charge you per-message costs (for instance, if you do not have an unlimited texting plan, or have exceeded your monthly quota of free messages). We assume no responsibility for charges incurred by your using the Text Services.

The Text Services may not be available in all areas at all times. SMS/MMS messages are distributed via a complex system of service providers and we cannot guarantee their availability or performance. This means we may not be able to successfully transmit SMS/MMS messages to you, and we have no liability for any such transmission delay or message failure. The Text Services may not work in the event of product, software, coverage, or other changes made by your wireless carrier or changes you make to your mobile device.

You must provide your own wireless device, subscribe to a wireless service on a participating mobile carrier, and be able to receive text messages using that wireless device and your carrier’s service.

Disclaimers; Limitations; Waivers; Indemnification

Site Content. The Services made available on this Site, and any information and materials contained on the Site, including text, graphics, information, links or other items are provided “as is” and without any warranties of any kind, including, without limitation, any express warranties, warranties of merchantability, warranties of fitness for a particular purpose, warranties of workmanlike quality, or any other implied warranties. Further, opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by HomeCare.com, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.

Care Seeker and Care Provider content is primarily user generated, and we do not control or vet user generated content for accuracy as a general matter. HomeCare.com does not assume any responsibility for the accuracy or reliability of any information provided by Care Providers or Care Seekers on or off this Site. We may offer certain Registered Users the opportunity to verify certain information such as their email address. If we indicate that a Registered User has verified certain information, it means that the user has complied with the process we have established for verifying such information. However, we do not guarantee, represent, or warrant the accuracy of such information. Nor can we guarantee, represent, or warrant that any user-generated content is free from computer viruses.

Additionally, links from the Site to external sites (including external sites that are framed by HomeCare.com) or inclusion of advertisements do not constitute an endorsement by HomeCare.com of such sites or the content, products, advertising and other materials presented on such sites or of the products and services that are the subject of such advertisements, but are for users' reference and convenience. Users access them at their own risk. It is the responsibility of the user to evaluate the content and usefulness of the information obtained from other sites. HomeCare.com does not control such sites, and is not responsible for their content. Links on the Site to such sites does not mean that HomeCare.com endorses any of the material on such sites, or has any association with their operators. Users further acknowledge that use of any site controlled, owned or operated by third parties is governed by the terms and conditions of use for those sites, and not by HomeCare.com’s Terms of Use. HomeCare.com expressly disclaims any liability derived from the use and/or viewing of links that may appear on this Site. All users hereby agree to hold HomeCare.com harmless from any liability that may result from the use of links that may appear on the Site.

App Stores. You acknowledge and agree that the availability of the our mobile application (“Application”) is dependent on the third party from whom you received the Application license, e.g., the Apple App Store or Google Play (“App Store”). You acknowledge that the Terms are between you and Company and not with the App Store. Company, not the App Store, is solely responsible for the Application, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the Application, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with the Application. You agree to comply with, and your license to use the Application is conditioned upon your compliance with, all applicable third-party terms of agreement (e.g., the App Store’s terms and policies) when using the Application. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Terms and will have the right to enforce them.

Disputes Between Care Seekers and Care Providers. We are not a provider of any home care and are not an employer of Care Providers. Care Providers operate independently of HomeCare.com and are not under our control. Care Seekers may seek a Care Provider through the use of the Site or Services, and Care Providers may post profiles and submit proposals to Care Seekers regarding their services. If a Care Seeker agrees on the provision of services from an individual, company or agency we identify through our Services, such agreement is solely between the Care Seeker and the Care Provider; HomeCare.com is not a party to any such agreement. In the case where an agency is hired, each such agency operates independently of HomeCare.com and is not under our control. Any issues concerning the conduct of a Care Seeker or Care Provider including, without limitation, the services received by the Care Seeker or payment due to the Care Provider, must be resolved directly by and between the Care Seeker and the Care Provider. HomeCare.com will not be held responsible, and expressly disclaims any liability whatsoever, for any claims, demands or damages direct or indirect of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such issues. By using this Site or our Services, you do hereby represent, understand, and expressly agree to hold HomeCare.com harmless for any claim or controversy that may arise from any disputes between you and any Care Seeker, Care Provider or other user(s) of the Site. You agree to take reasonable precautions in all interactions with Care Seekers, Care Providers or other users of the Site or the Services, particularly if you decide to meet offline. By using the Site or the Services, you do hereby agree to report any alleged improprieties of any users therein to HomeCare.com immediately by notifying HomeCare.com of the same via electronic correspondence.

Limitation of Liability. Incidental Damages and Aggregate Liability. In no event will HomeCare.com be liable for any indirect, special, incidental, or consequential damages, losses or expenses arising out of or relating to the use or inability to use the Site or Services, including without limitation damages related to any information received from the Site or Services, removal of content from the Site, including profile information, any email distributed to any user or any linked web site or use thereof or inability to use by any party, or in connection with any termination of your subscription or ability to access the Site or Services, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if HomeCare.com, or representatives thereof, are advised of the possibility of such damages, losses or expenses.


This limitation of liability shall be construed broadly, and shall specifically include, without limitation, claims based upon negligence, claims arising out of the termination of any user’s account, claims based upon a determination of a user’s ineligibility to use the Site or the Services (including claims arising under the Fair Credit Reporting Act), but shall not apply to intentional misconduct or claims for personal injuries.


  1. By agreeing to these Terms, you agree to defend, indemnify, and hold HomeCare.com, including its affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders, harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Site and/or participation in the Services, including but not limited to: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through HomeCare.com or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (4) any other activities in connection with the Site and Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
  2. No Registered User has actual or apparent authority to sign agreements on behalf of HomeCare.com or bind HomeCare.com into a contract. You hereby agree to promptly defend against any losses, claims, damages, liabilities or expenses connected with the Site and/or the Services, but will not settle without consulting HomeCare.com and obtaining its prior written consent. You will allow HomeCare.com to participate, through separate counsel, in the defense of any such loss, claim or other action.
  3. You and HomeCare.com expressly agree that this is not an employment agreement and does not create an employment relationship between any Registered User and HomeCare.com; and that no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. Registered Users have no authority to bind HomeCare.com, and you undertake not to hold yourself out as an employee, agent or authorized representative of HomeCare.com.

Arbitration Agreement

Important Note Regarding this Arbitration Agreement:

  • Except as provided below, arbitration does not limit or affect the legal claims you may bring against HomeCare.com. Agreeing to arbitration only affects where any such claims may be brought and how and by whom they will be resolved.
  • Arbitration is a process of private dispute resolution that does not involve the civil court, a civil judge, or a jury. Instead, the parties’ dispute is decided by a private arbitrator selected by the parties using the process set forth herein. Other arbitration rules and procedures are also set forth herein.
  • IMPORTANT: This Arbitration Agreement will require you to resolve any covered legal claim that you may have against HomeCare.com on an individual basis, except as provided below, pursuant to the Arbitration Agreement, unless you choose to opt out of the Arbitration Agreement. Except as provided below, this Arbitration Agreement will preclude you from bringing any class, collective or representative action against HomeCare.com, and also precludes you from participating in or recovering relief under any current or future class, collective, or representative action brought against HomeCare.com by someone else.


  1. Mediation. In an attempt to amicably resolve disputes before they go to arbitration, the parties agree that any otherwise arbitrable claim shall be mediated initially, and if mediation fails to result in a formal settlement of the dispute, then the parties shall proceed to final and binding arbitration. The statute of limitations shall be tolled during any mediation conducted pursuant to this Arbitration Agreement. The mediation shall be conducted by JAMS (www.jamsadr.com). HomeCare.com will pay the administrative and the mediator’s fees.
  2. Arbitration. This Arbitration Agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”) and evidences a transaction involving interstate commerce. This Arbitration Agreement applies to any dispute arising out of or related to this Agreement or termination of this Agreement, and/or any Agreement for Referral, Marketing and Administrative Services and/or Agreement for Care Provider Referral, to which you may be or become a party (including any addenda to such agreements, if any, which may be incorporated by reference therein), and survives after this Agreement terminates. Nothing contained in this Arbitration Agreement shall be construed to prevent or excuse you from utilizing any informal procedure for resolution of complaints established in this Agreement (if any), and this Arbitration Agreement is not intended to be a substitute for the utilization of such procedures. Except as it otherwise provides, this Arbitration Agreement is intended to apply to the resolution of disputes that otherwise would be resolved in a court of law or before any forum other than arbitration, with the exception of proceedings that must be exhausted under applicable law before pursuing a claim in a court of law or in any forum other than arbitration. Except as it otherwise provides, this Arbitration Agreement requires all such disputes to be resolved only by an arbitrator through final and binding arbitration on an individual basis only and not by way of court or jury trial, or by way of class, collective, or representative action.

    Except as provided in Subsection vi. below, such disputes include without limitation disputes arising out of or relating to interpretation or application of this Arbitration Agreement, including the enforceability, revocability or validity of the Arbitration Agreement or any portion of the Arbitration Agreement. All such matters shall be decided by an arbitrator and not by a court or judge.

    Except as it otherwise provides, this Arbitration Agreement also applies, without limitation, to all disputes between you and HomeCare.com as well as all disputes between you and HomeCare.com’s fiduciaries, administrators, officers, directors, affiliates, subsidiaries, parents, and all successors and assigns of any of them (each of whom is expressly made an intended third party beneficiary of this Agreement), including but not limited to any disputes arising out of or related to this Agreement and disputes, past, present or future, arising out of or related to your relationship with the HomeCare.com, how that relationship is classified, described or defined in this Agreement, and including termination of the relationship. This Arbitration Agreement also applies, without limitation, to disputes regarding privacy, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, termination, harassment and claims arising under the Fair Credit Reporting Act, Defend Trade Secrets Act, Title VII of the Civil Rights Act of 1964, Equal Pay Act, Rehabilitation Act, 42 U.S.C. § 1981, Civil Rights Acts of 1866 and 1871, the Civil Rights Act of 1991, the Pregnancy Discrimination Act, Americans With Disabilities Act, Age Discrimination in Employment Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for claims for employee benefits under any benefit plan sponsored by the Company and (a) covered by the Employee Retirement Income Security Act of 1974 or (b) funded by insurance), Affordable Care Act, Genetic Information Non-Discrimination Act, Uniformed Services Employment and Reemployment Rights Act, Worker Adjustment and Retraining Notification Act, Older Workers Benefits Protection Act of 1990, Occupational Safety and Health Act, Consolidated Omnibus Budget Reconciliation Act of 1985, False Claims Act, state or local statutes or regulations addressing the same or similar subject matters, and all other federal, state or local statutory and legal claims arising out of or relating to your relationship with HomeCare.com or the termination of that relationship (including without limitation torts and post-termination defamation or retaliation).

    This Arbitration Agreement is intended to require arbitration of every claim or dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the Arbitration Agreement.
  3. Limitations on How This Arbitration Agreement Applies. The disputes and claims set forth below shall not be subject to arbitration and the requirement to arbitrate set forth in this Arbitration Agreement shall not apply to:
    • Claims for workers compensation, state disability insurance, and unemployment insurance benefits.

    Regardless of any other terms of this Arbitration Agreement, nothing prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, and nothing in this Agreement or Arbitration Agreement prevents the investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement.

    Nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration.

    Disputes that may not be subject to a predispute Arbitration Agreement pursuant to applicable Federal law are excluded from the coverage of this Arbitration Agreement.

    A party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief in connection with an arbitrable controversy in accordance with applicable law, and any such application shall not be deemed incompatible with or waiver of this Arbitration Agreement. The court to which the application is made is authorized to consider the merits of the arbitrable controversy to the extent it deems necessary in making its ruling. All determinations of final relief, however, will be decided in arbitration.
  4. Selecting the Arbitrator and Location of the Arbitration. Unless you and Homecare.com mutually agree otherwise, the arbitrator shall be an attorney licensed to practice in the location where the arbitration proceeding will be conducted or a retired federal or state judicial officer who presided in the jurisdiction where the arbitration will be conducted. Except as provided below, the arbitration will be conducted in accordance with the JAMS Streamlined Arbitration Rules & Procedures (“JAMS Rules”); however, if there is a conflict between the JAMS Rules and this Arbitration Agreement, this Arbitration Agreement shall govern. The JAMS Rules are available here: http://www.jamsadr.com. If for any reason JAMS will not administer the arbitration, either party may apply to a court of competent jurisdiction with authority over the location where the arbitration will be conducted for appointment of a neutral Arbitrator.
  5. Starting the Arbitration. The location of the arbitration proceeding shall be no more than 45 miles from the place where you last accessed the Site or provided or received any Services under this Agreement, unless each party to the arbitration agrees in writing otherwise. All claims in arbitration are subject to the same statutes of limitation that would apply in court. The party bringing the claim must demand arbitration in writing and deliver the written demand by hand or first class mail to the other party within the applicable statute of limitations period. The demand for arbitration shall include identification of the parties, a statement of the legal and factual basis of the claim(s), and a specification of the remedy sought. Any demand for arbitration made to HomeCare.com shall be provided to Legal Department, HomeCare.com, Inc., 7925 Jones Branch Drive Suite 2200 McLean, VA 22102. The arbitrator shall resolve all disputes regarding the timeliness or propriety of the demand for arbitration.
  6. How Arbitration Proceedings Are Conducted and Class Action Waiver. The parties will have the right to conduct adequate civil discovery, bring dispositive motions, and present witnesses and evidence as needed to present their cases and defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes, and any disputes in this regard shall be resolved by the arbitrator. The arbitrator may issue orders (including subpoenas to third parties) allowing the parties to conduct discovery or for attendance at the arbitration hearing.

    You and HomeCare.com agree to resolve any dispute that is in arbitration on an individual basis only, and not on a class, collective, consolidated or representative action basis (“Class Action Waiver”). The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the JAMS Rules, disputes regarding the enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class, collective, and/or representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration.

    While HomeCare.com will not take any retaliatory action in response to any exercise of rights you may have under Section 7 of the National Labor Relations Act, if any, HomeCare.com shall not be precluded from moving to enforce its rights under the Federal Arbitration Act to compel arbitration on the terms and conditions set forth in this Agreement.
  7. Paying for Arbitration. Each party will pay the fees for his, her, or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law (e.g., a party prevails on a statutory claim that provides for the award of reasonable attorney fees to the prevailing party). However, HomeCare.com will pay the arbitrator's and arbitration fees.
  8. The Arbitration Hearing and Award. The parties will arbitrate their dispute before the arbitrator, who shall confer with the parties regarding the conduct of the hearing and resolve any disputes the parties may have in that regard. Within 30 days of the close of the arbitration hearing, or within a longer period of time as agreed to by the parties or as ordered by the arbitrator, any party will have the right to prepare, serve on the other party and file with the arbitrator a brief. The arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this Arbitration Agreement. The arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law. A court of competent jurisdiction shall have the authority to enter a judgment upon the award made pursuant to the arbitration.
  9. Your Right To Opt Out Of Arbitration. Arbitration is not a mandatory condition of your contractual relationship with HomeCare.com. If you do not want to be subject to this Arbitration Agreement, you may opt out of this Arbitration Agreement by notifying HomeCare.com in writing of your desire to opt out of this Arbitration Agreement, either by (1) sending, within 30 days of the date this Agreement is executed by you, electronic mail to support@HomeCare.com, stating your name, address and intent to opt out of the Arbitration Agreement or (2) by sending a letter by U.S. Mail, or by any nationally recognized delivery service (e.g, UPS, Federal Express, etc.), or by hand delivery to: Legal Department, HomeCare.com, Inc., 7925 Jones Branch Drive Suite 2200 McLean, VA 22102.

    In order to be effective, the letter under option (2) must clearly indicate your intent to opt out of this Arbitration Agreement, and must be dated and signed. The envelope containing the signed letter must be received (if delivered by hand) or post-marked within 30 days of the date this Agreement is executed by you. Your writing opting out of this Arbitration Agreement, whether sent by options (1) or (2), will be filed with a copy of this Agreement and maintained by HomeCare.com. Should you not opt out of this Arbitration Agreement within the 30-day period, you and HomeCare.com shall be bound by the terms of this Arbitration Agreement. You have the right to consult with counsel of your choice concerning this Arbitration Agreement. You understand that you will not be subject to retaliation if you exercise your right to assert claims or opt-out of coverage under this Arbitration Agreement.
  10. Full and Complete Agreement Related To Formal Resolution of Disputes; Enforcement Of This Agreement; Severability. This Arbitration Agreement is the full and complete agreement relating to the formal resolution of covered disputes. In the event any portion of this Arbitration Agreement is deemed unenforceable, it shall be severed, and the remainder of this Arbitration Agreement will be enforceable.

Privacy Policy

We are committed to protecting the privacy of certain data that is collected from you and that you submit when you access this Site. We recognize the sensitive nature of much of the information with which we are entrusted on a daily basis, and we are committed to the highest standards of privacy. The nature of our business requires that we gather information that is of a personal nature, whether it is financial, medical or other information that you wish to keep protected. The following outline is intended to familiarize you with our policies for the gathering, use, maintenance and protection of private information. The examples given are intended to be for illustrative purposes only, and therefore, should not be considered a complete representation of our practices.

Please review this policy carefully. If you have any questions or concerns about any of our practices, please contact us at 866-290-5866 or support@HomeCare.com.

Information Collected. As you are probably aware, in the course of our relationship with you, we may collect information from a variety of sources. We collect this information in order to carry out our business functions and provide the highest quality of service to you. Most of our information about you, comes directly from you. For example, we collect the personal information you provide, such as your name, email address and other information when you sign-up/register for an account. If you provide us feedback or contact us via email, we will collect your name, email address and the content of your email in order to send you a reply and/or provide the services you request. If you make any payments via our Site and services, we will collect all information necessary to complete the transaction, including your name, bank account number and billing information.

Information also comes to us from third parties, including governmental agencies and consumer reporting agencies or other public sources. We may obtain information about your business or occupation, property, health, credit history and income, as well as personal identification information such as names, birth dates, addresses, social security and drivers’ license numbers, telephone numbers, and e-mail addresses.

If you are a Care Provider and have enabled location services on your mobile device, we will collect your location information to: (a) show you available caregiver jobs nearby; (b) provide the Care Seekers, nursing facility(ies), nursing home(s), and any other facilities in which you provide services, your location to let them know when to expect you; to (c) to verify whether you were at a particular facility or Care Seeker’s location at a particular time.

The Company may compile statistical information concerning the usage of the Site. This information allows the Company to monitor its utilization and continuously improve its quality. Examples of this information would include, but not be limited to, the number of visitors to the Site, or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, etc.

In order to compile this information, the Company may collect and store your IP address, your operating system version, your browser version, the pages you visit within the Site, the length of time you spend on pages within the Site, the site from which you linked to ours, search terms you used in search engines which resulted in you linking to the Site, etc. While all of this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual, or associated with any other information you may submit through the Site, or that Company may store about you for any other purposes.

The Company may use web site “cookies” in the process of compiling the statistical information mentioned above and to tailor certain pages of the Site for your browsing convenience. You have the option of setting your browser to reject cookies, but our Site may not function correctly if you do. Refer to the Help feature of your browser for information on disabling cookies.

The Site is not directed to children. The Company does not knowingly collect any personal information from children. If you are concerned about your child’s use of the Site, you may use web-filtering technology to supervise or limit access to the Site.

Disclosure of Information. In the course of our normal business activities, we may disclose collected information to both affiliates and non-affiliated entities, including but not limited to other users of the Site or Services, as we deem necessary. For example, and without limitation, the Company may need to use or disclose certain user-provided information with its third party vendors to manage its website, defend litigation, or enhance its services. We also may share this information in connection with certain business transactions, such as the acquisition of all or substantially all of the Company’s assets. However, whenever feasible, we will not disclose any user’s personally identifiable information for any purposes other than those in conjunction with the business activities requested of us by such user unless otherwise permitted or required by law. We endeavor to choose non-affiliates with similar standards to ours regarding the protection of private information. We generally do not require that you provide any information to obtain access to most areas of the Site. To access some areas you must be a Registered User. If you decide to provide personal information to us, we will not sell, license or transmit that information to third parties, except as described above or as otherwise required or permitted by law.

Do Not Track. “Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Safeguarding of Information. No system for safeguarding personal or other information is 100% secure. However, we take a number of steps to safeguard the security of personal information obtained through the Site. For example, our employees are trained to understand the importance of confidentiality and are required to adhere to our privacy policies and procedures. Employees who violate these policies and procedures are subject to disciplinary action. We employ numerous practices to protect against the disclosure of information for purposes unrelated to the performance of our business functions or to individuals other than those who must use it in the course of their work activities. These practices include the use of password protection of computer files, e-mail and voice-mail, video surveillance, and other physical, electronic, and procedural safeguards.

Miscellaneous Provisions

Entire Agreement. These Terms of Use supersede any and all prior Terms of Use, agreements and understandings, oral or written, express or implied. Specifically excepted from the scope of this provision are any agreements between you and HomeCare.Com entitled “Agreement for Care Provider Referral” and/or “Agreement for Referral, Marketing and Administrative Services” (together with any addenda, if any, which may be incorporated into such agreements by express reference therein), which shall be considered contemporaneous writings to be construed in tandem with this Agreement. This is a merger clause for purposes of the parol evidence rule, and is intended to completely integrate the entirety of the agreement between you and us, except as related to any Agreement for Care Provider Referral and/or Agreement for Referral, Marketing and Administrative Services, and any addenda (if any) which may be incorporated into such agreements by express reference therein.

Age Restrictions. HomeCare.com will not knowingly collect any information from individuals under 18. You must identify your age during the registration process, and we do not assume any responsibility for any misrepresentations regarding your age when using this Site. Should we determine that you do not meet the age requirements for using our Site or Services, your registration will be terminated immediately.

Copyright Notices/Complaints.

Notices. You understand and acknowledge that the software, code, proprietary methods and systems used to provide the Site or Services are: (a) copyrighted by us and/or our licensors under United States and international copyright laws; (b) subject to other intellectual property and proprietary rights and laws; and (c) owned by us or our licensors. The Site or Services may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors. You must abide by all copyright notices, information, or restrictions contained in or attached to the Site or Services. Nothing in these Terms grant you any right to make or receive delivery of a copy of the Site or Services or to obtain access to our Site or Services except as generally and ordinarily permitted through the Site according to these Terms. Furthermore, nothing in these Terms will be deemed to grant, by implication, estoppel or otherwise, a license to our Site or Services. Certain of the names, logos, and other materials displayed on the Site or in the Services constitute trademarks, trade names, service marks or logos (“Marks”) of HomeCare.com, our affiliates or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities. Any use of third party software provided in connection with the Site or Services will be governed by such third parties' licenses and not by these Terms.

Complaints. It is HomeCare.com’s policy to respond to notices of alleged copyright infringement with the Digital Millennium Copyright Act (“DMCA”). If you believe any materials accessible on or from our Site infringe your copyright, you may request removal of those materials (or access thereto) from the Site by contacting HomeCare.com’s copyright agent (identified below) and providing the following information:

  • Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
  • Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
  • Your name, address, telephone number and (if available) e-mail address.
  • A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
  • A signature or the electronic equivalent from the copyright holder or authorized representative.

HomeCare.com’s agent for copyright issues relating to this Site is as follows: Copyright Agent, Legal Department, HomeCare.com, Inc., 7925 Jones Branch Drive Suite 2200 McLean, VA 22102, Phone: 703–887–2191, Fax: 866–319–6775.

In an effort to protect the rights of copyright owners, HomeCare.com maintains a policy for the termination, in appropriate circumstances, of Registered Users and other users of this Site who are repeat infringers.

Governing Law and Jurisdiction. These Terms, and any dispute between you and HomeCare.com, shall be governed by the laws of the Commonwealth of Virginia without regard to principles of conflicts of law, provided that the Federal Arbitration Act shall govern the Arbitration Agreement.

Miscellaneous. Nothing in this Agreement shall be construed as making either party the partner, joint venturer, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having any authority to make any statements, representations or commitments of any kind, or to take any action, that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound. The invalidity, illegality or unenforceability of any term or provision of these Terms shall in no way effect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms shall be enforceable as so modified. Each of HomeCare.com’s fiduciaries, administrators, officers, directors, affiliates, subsidiaries, parents, successors, and assigns is expressly made a third party beneficiary of this Agreement and may enforce this Agreement directly against you. This Agreement will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto.

Contact Information. If you have any questions or need further information as to the Site or Services provided by HomeCare.com, or need to notify HomeCare.com as to any matters relating to the Site or Services please contact HomeCare.com at: Legal Department, HomeCare.com, 7925 Jones Branch Drive Suite 2200 McLean, VA 22102 or support@HomeCare.com.